Medical Spa of Baton Rouge

Name: Jelena Mitic
Rating: 1
Review: Know before you go! 1 star reason: overall terrible experience from inadequate staff at every touchpoint to "botched" treatment. The wait time was absurd no reason why staff didn't notice or say anything as I'm sitting on the couch 15-20-30 minutes in, the provider is rushed it's a turn quickly establishment, she messed up my eye on Botox injection (regardless how many years Tasha claims on experience she needs Allergan rep to re-train her asap), not an Alle member so it's not patient friendly on cost savings, higher cost per unit almost $14, questionable if it's diluted and efficacy of Botox or if she could be using off- brand toxin calling it "Botox" it's not transparent since you don't see the product vials, packaging and she's buying from another source for HER to get the lower price plus not passing on savings to customers via loyalty programs such as Alle - agree with other posts being ethical is questionable here and hopefully gets audited, for OUR safety!Medical Spa of Baton Rouge is NOT an Alle points provider which I found out after my appt, lesson learned ask before booking anywhere, it matters when you're spending hundreds into thousands every couple of months!It's my first time here and my experience: Person on phone didn't know how to book, pretty frustrating after 20 minutes but I wanted to do their monthly special how they got me in, tried to look past it. Day of appt, I went during my 1 HOUR lunch 1:30pm appt, Botox usually takes 15-20 minutes. I was in lobby 40 minutes waiting before taken back, then another 20 minutes in the room waiting on Tasha. Side note: if a customer is over 10 minutes late, a place will cancel and charge you for a missed appointment, how does this make sense or ok for a med spa to do? As waiting on Tasha, the assistant looked new or if she wasn't, then she's not knowledgeable in aesthetics or her job. Tasha came in looked in a rush as if she's quickly going patient to patient, which it turned out she was. She thought it was a consult not a treatment, said I was booked wrong but she'll still do it. OK, so you had me waiting an hour now rushing to fit it in so you can make a quick $700, got it. She looked at my face, said based on how my eyebrows were shaped she can do my forehead, but I'll have to correct it by plucking differently to even it out? Never is that ok! And I don't want to thin out my eyebrows to compensate for her technique or lack thereof. Also criticized past injector and said will 'fix' a small crows feet area, same eye. She rushed through it, not once did I feel comfortable, and I didn't even mention I was in there for both Botox and Juvéderm filler per special I should have been booked for, she rushed through the Botox and I just wanted to finish to leave not let her do lips or Juvéderm filler. At the same time, staff member barges in with ipad to swipe my card to take my payment, while I'm in the chair. NEVER has this happened in over 15 yrs of me going to plastics or med spas for treatments, it felt very bizarre as you're treating it like I'll walk out on my check?. Again, not ok, usually settle at check out and not rushed by admin to get payment quickly as possible in treatment room. Girl at the front as I'm leaving, clueless. Within days, I noticed my left eye felt different as if it's "stuck", and when I looked at my pictures, clearly can tell one eye looks open and other looks smaller. Asked for another opinion in another plastic surgeon's office, she said most likely possible eyelid ptosis, meaning Botox may have migrated into my eyelid muscle and caused it to drop, it will wear off with time or for $300 she can send me Upneeq drops to help it sooner. Needless to say, I didn't go to a follow up, or that I'll even go here again. No matter what response the practice may have to this review to down play, at the end of the day this was an appt gone terribly wrong, no excuse in any of this. You could have a good experience or one like this, but we're paying A LOT for service shouldn't we deserve better each time?
Date: 5 months ago